Three ways to fix your people, processes, and systems.
Every engagement starts with a free diagnostic call. We find what's actually breaking before we recommend anything. What you need depends entirely on what we find.
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Operational Diagnostic - $1,500 CAD
The right starting point for most businesses.You know something is off — but you can't name exactly what it is yet. Before we build anything we need to understand what's actually breaking across your people, your processes, and your systems.
What we do: Structured conversations with key team members. Direct observation of how your team and processes operate day to day. A review of your existing documentation and systems.
What you get: A clear written findings report — exactly what's working, what isn't, where your people, processes, and systems are breaking down, and precisely where to fix first.
The outcome: You stop guessing. You start fixing the right thing.
Best for: Founders and managers who know something is wrong but can't pinpoint where.CTA: Start With a Diagnostic
Project Engagement - $2,500–$6,000 CAD
For businesses ready to fix something specific.
You know what's breaking. Now you need someone to build the fix properly — with a clear scope, a defined timeline, and a deliverable that actually works in your business.
Common projects include:
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Process design and workflow documentation
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Performance management system creation
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Onboarding system design and documentation
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Manager coaching and leadership development
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Accountability framework development
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Operational bottleneck identification and restructuring
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Team accountability and performance system design
Every project begins with a scoping conversation. Price is determined by scope and complexity. Most projects completed within four to eight weeks.
The outcome: A specific, practical fix built around your team — not a template, not a generic framework. Something that holds.
Best for: Businesses with a specific people, process, or systems problem they are ready to solve.
Monthly Retainer - $3,000–$5,000 CAD/month
Your businesses that need ongoing people, process, and systems leadership.
You don't need a full-time hire. But you need someone at that level thinking about your operations consistently — and available when real decisions need to be made.
Retainer engagements begin at a minimum three month commitment. This is not a quick fix — it is a strategic partnership built around sustained operational change across your people, processes, and systems.
On a monthly retainer Toya serves as your fractional people and operations partner. Available for calls, decisions, frameworks, and direct support as your business grows and new operational challenges surface.
Retainer clients receive:
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Priority access and direct response
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Monthly strategy sessions
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Ongoing support on people, process, and systems decisions as they arise
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Continuous development of your operational infrastructure
The outcome: In three months your people are more accountable, your processes run without constant intervention, and your systems support your team instead of slowing them down. Senior-level operations leadership — without the full-time cost.
Best for: Scaling businesses with teams of 10+ who are ready to fix their operations for good — not just patch the immediate problem.